{"id":14230,"date":"2020-03-12T12:05:47","date_gmt":"2020-03-12T11:05:47","guid":{"rendered":"https:\/\/alcazarsevilletour.com\/terminos-de-uso\/"},"modified":"2026-07-05T12:03:46","modified_gmt":"2026-07-05T10:03:46","slug":"conditions-dutilisation","status":"publish","type":"page","link":"https:\/\/alcazarsevilletour.com\/fr\/conditions-dutilisation\/","title":{"rendered":"Conditions d&rsquo;utilisation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14230\" class=\"elementor elementor-14230 elementor-161\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-72348c04 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"72348c04\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dedb09e\" data-id=\"dedb09e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f99a9dd elementor-widget elementor-widget-text-editor\" data-id=\"3f99a9dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1>\u00a0<\/h1><h1><b>Conditions g\u00e9n\u00e9rales d\u2019utilisation (CGU)<\/b><\/h1><h2><b>de la plateforme www.alcazarsevilletour.com<\/b><\/h2><p class=\"p3\">Alcazar Seville Tour, S.L., soci\u00e9t\u00e9 commerciale inscrite au Registro Mercantil de S\u00e9ville, Asiento 13134, IRUS 1000457792386, hoja SE-151031, titulaire du NIF ESB23816275, dont le si\u00e8ge social est situ\u00e9 Calle Arfe 21 (Entreplanta derecha), 41001 S\u00e9ville (Espagne), t\u00e9l\u00e9phone +34 642 800 950, email hello@alcazarsevilletour.com (ci-apr\u00e8s la \u00ab Soci\u00e9t\u00e9 \u00bb), est propri\u00e9taire du site web accessible \u00e0 l\u2019adresse https:\/\/alcazarsevilletour.com (ci-apr\u00e8s la \u00ab Plateforme \u00bb).<\/p><p class=\"p3\">La Plateforme permet aux utilisateurs (ci-apr\u00e8s les \u00ab Utilisateurs \u00bb) d\u2019obtenir des informations et de r\u00e9server des visites guid\u00e9es et services touristiques organis\u00e9s et exploit\u00e9s directement par Alcazar Seville Tour, S.L.<\/p><p class=\"p3\">La Soci\u00e9t\u00e9 est une entreprise locale sp\u00e9cialis\u00e9e dans l\u2019organisation et la r\u00e9alisation de visites guid\u00e9es \u00e0 S\u00e9ville. Elle agit en qualit\u00e9 de prestataire direct des services propos\u00e9s sur la Plateforme.<\/p><p class=\"p3\">Les pr\u00e9sentes Conditions g\u00e9n\u00e9rales d\u2019utilisation, ainsi que l\u2019Avis juridique, la Politique de confidentialit\u00e9 et de cookies et la Politique de paiement et de remboursement, r\u00e9gissent les relations contractuelles entre la Soci\u00e9t\u00e9 et les Utilisateurs.<\/p><hr \/><h2><b>1. Acceptation des conditions<\/b><\/h2><p class=\"p3\">Toute utilisation de la Plateforme implique l\u2019acceptation pleine et enti\u00e8re des pr\u00e9sentes Conditions g\u00e9n\u00e9rales.<\/p><p class=\"p3\">La Soci\u00e9t\u00e9 peut modifier \u00e0 tout moment les pr\u00e9sentes Conditions g\u00e9n\u00e9rales pour des raisons juridiques, organisationnelles ou commerciales. Les modifications seront publi\u00e9es sur la Plateforme et entreront en vigueur d\u00e8s leur mise en ligne.<\/p><p class=\"p3\">Il appartient \u00e0 l\u2019Utilisateur de consulter r\u00e9guli\u00e8rement les Conditions g\u00e9n\u00e9rales.<\/p><p class=\"p3\">Les Utilisateurs d\u00e9clarent \u00eatre majeurs et juridiquement capables de contracter.<\/p><hr \/><h2><b>2. Objet des services<\/b><\/h2><p class=\"p3\">La Plateforme permet aux Utilisateurs :<\/p><ul><li><p class=\"p1\">D\u2019obtenir des informations sur les visites propos\u00e9es.<\/p><\/li><li><p class=\"p1\">De r\u00e9server des visites guid\u00e9es.<\/p><\/li><li><p class=\"p1\">De contacter directement la Soci\u00e9t\u00e9.<\/p><\/li><\/ul><p class=\"p3\">Les visites et services propos\u00e9s sont organis\u00e9s et r\u00e9alis\u00e9s par la Soci\u00e9t\u00e9 ou par des guides professionnels collaborant avec elle.<\/p><p class=\"p3\">La Soci\u00e9t\u00e9 assume la responsabilit\u00e9 de la bonne ex\u00e9cution des services r\u00e9serv\u00e9s, conform\u00e9ment aux conditions publi\u00e9es sur la Plateforme.<\/p><hr \/><h2><b>3. R\u00e9servations<\/b><\/h2><p class=\"p3\">Les r\u00e9servations peuvent \u00eatre effectu\u00e9es via la Plateforme.<\/p><p class=\"p3\">L\u2019Utilisateur doit fournir des informations exactes et compl\u00e8tes lors de la r\u00e9servation.<\/p><p class=\"p3\">La r\u00e9servation devient effective apr\u00e8s confirmation et paiement selon les modalit\u00e9s indiqu\u00e9es.<\/p><p class=\"p3\">La Soci\u00e9t\u00e9 se r\u00e9serve le droit de refuser ou d\u2019annuler une r\u00e9servation en cas de donn\u00e9es incorrectes, comportement inappropri\u00e9 ou non-respect des pr\u00e9sentes Conditions g\u00e9n\u00e9rales.<\/p><p>R\u00e9servation temporaire des places. Lorsque vous indiquez votre e-mail et votre num\u00e9ro de t\u00e9l\u00e9phone et que vous commencez une r\u00e9servation, les places s\u00e9lectionn\u00e9es sont bloqu\u00e9es \u00e0 votre nom pendant 15 minutes maximum afin que vous puissiez finaliser le paiement. \u00c0 d\u00e9faut de paiement dans ce d\u00e9lai, la r\u00e9servation est automatiquement annul\u00e9e et les places sont lib\u00e9r\u00e9es et de nouveau propos\u00e9es aux autres clients.<\/p><p><br \/>Billets nominatifs et non transf\u00e9rables. Les billets sont personnels (nominatifs) et non transf\u00e9rables. Tous les participants doivent fournir une pi\u00e8ce d&rsquo;identit\u00e9 ou un passeport valide au moment de la r\u00e9servation et pr\u00e9senter ce m\u00eame document lors de l&rsquo;activit\u00e9, le personnel de s\u00e9curit\u00e9 des monuments pouvant l&rsquo;exiger pour l&rsquo;acc\u00e8s.<\/p><p><br \/>R\u00e9servations non finalis\u00e9es. Les r\u00e9servations non pay\u00e9es dans le d\u00e9lai imparti sont annul\u00e9es automatiquement. Les places bloqu\u00e9es ne peuvent pas \u00eatre r\u00e9serv\u00e9es \u00e0 nouveau pendant quelques minutes, jusqu&rsquo;\u00e0 leur lib\u00e9ration par le syst\u00e8me.<\/p><hr \/><h2><b>4. Conditions d\u2019annulation et de modification<\/b><\/h2><p class=\"p3\">Les conditions d\u2019annulation et de modification applicables sont celles publi\u00e9es sur la Plateforme au moment de la r\u00e9servation.<\/p><p class=\"p3\">Les billets d\u2019entr\u00e9e aux monuments \u00e9tant nominatifs, non modifiables et non remboursables une fois \u00e9mis, la Soci\u00e9t\u00e9 applique une politique d\u2019annulation progressive en fonction du d\u00e9lai de notification.<\/p><p class=\"p3\">Les d\u00e9tails complets figurent dans la Politique de paiement et de remboursement.<\/p><hr \/><h2><b>5. Responsabilit\u00e9<\/b><\/h2><p class=\"p3\">La Soci\u00e9t\u00e9 s\u2019engage \u00e0 fournir les services avec professionnalisme et diligence.<\/p><p class=\"p3\">Toutefois, elle ne pourra \u00eatre tenue responsable :<\/p><ul><li><p class=\"p1\">Des retards ou annulations dus \u00e0 des causes de force majeure.<\/p><\/li><li><p class=\"p1\">Des conditions m\u00e9t\u00e9orologiques d\u00e9favorables.<\/p><\/li><li><p class=\"p1\">Des d\u00e9cisions ou restrictions impos\u00e9es par les autorit\u00e9s des monuments.<\/p><\/li><li><p class=\"p1\">Du comportement inappropri\u00e9 ou imprudent des Utilisateurs.<\/p><\/li><\/ul><p class=\"p3\">Les visites \u00e0 pied dans l\u2019espace public ne pr\u00e9sentent pas de risque particulier. Chaque participant est responsable de son propre comportement.<\/p><hr \/><h2><b>6. Propri\u00e9t\u00e9 intellectuelle<\/b><\/h2><p class=\"p3\">Tous les contenus de la Plateforme (textes, images, logos, graphismes, etc.) sont la propri\u00e9t\u00e9 exclusive de la Soci\u00e9t\u00e9 et prot\u00e9g\u00e9s par la l\u00e9gislation applicable en mati\u00e8re de propri\u00e9t\u00e9 intellectuelle.<\/p><p class=\"p3\">Toute reproduction, diffusion ou utilisation non autoris\u00e9e est strictement interdite.<\/p><hr \/><h2><b>7. Exclusion d\u2019un utilisateur<\/b><\/h2><p class=\"p3\">La Soci\u00e9t\u00e9 se r\u00e9serve le droit d\u2019exclure ou de refuser l\u2019acc\u00e8s \u00e0 la Plateforme ou \u00e0 ses services \u00e0 tout Utilisateur ne respectant pas les pr\u00e9sentes Conditions g\u00e9n\u00e9rales ou adoptant un comportement inappropri\u00e9.<\/p><hr \/><h2><b>8. Droit applicable et juridiction comp\u00e9tente<\/b><\/h2><p class=\"p3\">Les pr\u00e9sentes Conditions g\u00e9n\u00e9rales sont r\u00e9gies par le droit espagnol.<\/p><p class=\"p3\">En cas de litige, les tribunaux de S\u00e9ville seront seuls comp\u00e9tents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00a0 Conditions g\u00e9n\u00e9rales d\u2019utilisation (CGU) de la plateforme www.alcazarsevilletour.com Alcazar Seville Tour, S.L., soci\u00e9t\u00e9 commerciale inscrite au Registro Mercantil de S\u00e9ville, Asiento 13134, IRUS 1000457792386, hoja SE-151031, titulaire du NIF ESB23816275, dont le si\u00e8ge social est situ\u00e9 Calle Arfe 21 (Entreplanta derecha), 41001 S\u00e9ville (Espagne), t\u00e9l\u00e9phone +34 642 800 950, email hello@alcazarsevilletour.com (ci-apr\u00e8s la \u00ab [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-14230","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conditions g\u00e9n\u00e9rales d\u2019utilisation | Alcazar Seville Tour<\/title>\n<meta name=\"description\" content=\"General Terms and Conditions (GTC) for using this platform.Conditions g\u00e9n\u00e9rales r\u00e9gissant l\u2019utilisation du site et des services propos\u00e9s par Alcazar Seville Tour.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conditions g\u00e9n\u00e9rales d\u2019utilisation | Alcazar Seville Tour\" \/>\n<meta property=\"og:description\" content=\"General Terms and Conditions (GTC) for using this platform.Conditions g\u00e9n\u00e9rales r\u00e9gissant l\u2019utilisation du site et des services propos\u00e9s par Alcazar Seville Tour.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/alcazarsevilletour.com\/fr\/conditions-dutilisation\/\" \/>\n<meta property=\"og:site_name\" content=\"Alcazar Seville Tour\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Alcazar-Seville-Tour-106673044461671\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-05T10:03:46+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/alcazarsevilletour.com\\\/fr\\\/conditions-dutilisation\\\/\",\"url\":\"https:\\\/\\\/alcazarsevilletour.com\\\/fr\\\/conditions-dutilisation\\\/\",\"name\":\"Conditions g\u00e9n\u00e9rales d\u2019utilisation | Alcazar Seville Tour\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/alcazarsevilletour.com\\\/fr\\\/#website\"},\"datePublished\":\"2020-03-12T11:05:47+00:00\",\"dateModified\":\"2026-07-05T10:03:46+00:00\",\"description\":\"General Terms and Conditions (GTC) for using this platform.Conditions g\u00e9n\u00e9rales r\u00e9gissant l\u2019utilisation du site et des services propos\u00e9s par Alcazar Seville Tour.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/alcazarsevilletour.com\\\/fr\\\/conditions-dutilisation\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/alcazarsevilletour.com\\\/fr\\\/conditions-dutilisation\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/alcazarsevilletour.com\\\/fr\\\/conditions-dutilisation\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/alcazarsevilletour.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Conditions d&#8217;utilisation\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/alcazarsevilletour.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/alcazarsevilletour.com\\\/fr\\\/\",\"name\":\"Alcazar Seville Tour\",\"description\":\"Alcazar, Cathedral &amp; Giralda guided tours. 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