Terms of Use
General Terms and Conditions of www.alcazarsevilletour.com
Alcazar Seville Tour, S.L., a company registered in the Mercantile Registry of Seville (Asiento 13134, IRUS 1000457792386, hoja SE-151031), with NIF ESB23816275, registered office at Calle Arfe 21 (Entreplanta derecha), 41001 Seville, Spain, telephone +34 642 800 950, and email hello@alcazarsevilletour.com (hereinafter “the Company”), is the owner of the website accessible at https://alcazarsevilletour.com (hereinafter “the Platform”).
The Platform allows users (hereinafter “Users”) to obtain information and book guided tours and tourism services organized and operated directly by Alcazar Seville Tour, S.L.
The Company is a local tour operator based in Seville and acts as the direct provider of the services offered through the Platform.
These General Terms and Conditions, together with the Legal Notice, Privacy and Cookies Policy, and Payment and Refund Policy, govern the contractual relationship between the Company and Users.
1. Acceptance of Terms
By accessing or using the Platform, Users accept these Terms and Conditions in full.
The Company reserves the right to modify these Terms at any time for legal, operational, or business reasons. Any updates will be published on the Platform and will take effect upon publication.
It is the User’s responsibility to review these Terms periodically.
Users declare that they are at least 18 years old and legally capable of entering into a contract.
2. Services Provided
Through the Platform, Users may:
Obtain information about guided tours.
Make reservations.
Contact the Company directly.
All tours and services offered on the Platform are organized and delivered directly by the Company or by licensed professional guides collaborating with it.
The Company assumes responsibility for the proper delivery of the booked services in accordance with the published conditions.
3. Reservations
Reservations can be made via the Platform.
Users must provide accurate and complete information when booking.
A reservation becomes confirmed once payment has been successfully completed and confirmation has been issued.
The Company reserves the right to refuse or cancel a booking in cases of incorrect information, inappropriate behavior, or breach of these Terms.
4. Cancellation and Modification Policy
Cancellation and modification conditions are those published on the Platform at the time of booking.
Entrance tickets to monuments are nominative (personalised), non-transferable, non-refundable, and non-modifiable once issued. For this reason, the Company applies a progressive cancellation policy based on the notice period provided by the User.
Full details are available in the Payment and Refund Policy section of the Platform.
5. Liability
The Company undertakes to provide its services professionally and diligently.
However, the Company shall not be liable for:
Delays or cancellations due to force majeure.
Adverse weather conditions.
Restrictions imposed by monument authorities.
Improper or negligent behavior by Users.
Walking tours in public spaces do not entail inherent risks. Each participant is responsible for their own conduct during the visit.
6. Intellectual Property
All content on the Platform (texts, images, logos, graphics, etc.) is the exclusive property of the Company and is protected by applicable intellectual property laws.
Any unauthorized reproduction, distribution, or commercial use is strictly prohibited.
7. Right of Refusal or Exclusion
The Company reserves the right to deny access to the Platform or its services to any User who violates these Terms or behaves inappropriately.
8. Governing Law and Jurisdiction
These Terms are governed by Spanish law.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Seville, Spain.