This policy applies to all bookings made directly through the official website alcazarsevilletour.com.
Bookings made through third-party platforms are subject to the cancellation and modification policies of those platforms.
1. Date Changes
We understand that travel plans can change, and we aim to offer flexibility whenever possible.
You may request one free date change per booking, provided the request is received at least 8 hours before the start time of the tour.
Date changes are offered in cases where the customer is unable to attend the tour and are not intended for personal preference or convenience.
All date changes are subject to ticket availability at the monument. Availability cannot be guaranteed, especially during high season.
If tickets are not available for the new requested date, the booking may be cancelled and the applicable refund policy will apply.
2. Cancellations & Refunds
Free cancellation with a 100% refund is available if the cancellation request is received at least 8 hours before the start time of the tour.
Depending on the scheduled start time, this means that free cancellation may be available on the day of your visit.
No refund will be issued for cancellations requested within 8 hours before the start time of the tour.
Once the tour has started, or in case of a no-show, no refunds or changes are possible.
3. Availability & Practical Considerations
Monument tickets are nominative and subject to strict availability rules set by the managing authorities.
During high season, availability is extremely limited, and date changes cannot be guaranteed even if requested within the allowed time frame.
Each booking includes a maximum of one date change.
4. Cancellations by the Organizer
If the tour is cancelled or significantly modified by the organizer due to exceptional circumstances (such as monument closure or force majeure), customers will be offered either:
a suitable alternative date or tour, or
a full refund.
5. Contact
To request a date change or cancellation, please contact us as soon as possible using the contact details provided in your booking confirmation.